Frequently Asked Questions

We’re sorry that you haven’t received your package. If you have not received them or your products are damaged, please get in touch with us online or email us at info@luxessentialoils.com.

You can check the status of your order online by logging into your account. Alternatively, you may contact our customer service team at 248.910.8532 or email us at info@luxessentialoils.com. Please provide your order number when making inquiries.

We’re sorry, luxessentialoils.com only delivers online orders to United States addresses.

Samples, when available, are offered to customer’s when placing an order and not on request through our customer services teams. If you are unsure which fragrance to choose, please call 248.910.8532.

Yes! The order tracking link can be found in your order confirmation email. You can also find the tracking link in your order history by logging into your luxessentialoils.com account.

Yes! Custom scented handcrafted soaps are available upon request with a minimum order of 8 bars. Please email us at info@luxessentialoils.com to submit your request.

Please get in touch with us online or email us at info@luxessentialoils.com.